At ALMADECOR, we strive to provide premium-quality fabrics and home furnishing products crafted with care and attention to detail. Customer satisfaction is extremely important to us, and we are committed to ensuring a smooth shopping experience for every customer. We kindly request you to read our Return, Refund & Exchange Policy carefully before placing your order.
Returns Policy
We accept returns only in cases where the product delivered is:
- Damaged during transit
- Defective or manufacturing faulty
- Incorrect or different from the product ordered
To initiate a return request, customers must notify us within 48 hours of receiving the order. Requests made after this period may not be eligible for return or replacement.
For verification purposes, customers are required to provide:
- Clear photos and/or videos showing the issue
- Images of the product packaging and shipping label
- Order details or invoice information
Returned products must meet the following conditions:
- Product should be unused, unwashed, and unaltered
- Item must be returned in its original packaging and condition
- Product should not contain stains, cuts, damages, or signs of usage caused after delivery
Once the request is reviewed and approved by our team, further return instructions will be shared with the customer.
Non-Returnable & Non-Refundable Items
Certain products are not eligible for return, refund, or exchange due to the nature of the item. These include:
- Customized, tailored, or cut fabrics ordered as per customer-required quantity
- Products damaged due to improper handling, misuse, washing errors, or negligence after delivery
- Orders placed with incorrect measurements or specifications provided by the customer
- Minor variations in color, texture, or finish caused due to photography lighting, screen resolution, or display settings
Please note that slight color differences are natural in online shopping and should not be considered a defect.
Refund Policy
Once the returned product is received and inspected by our quality team, the refund approval process will begin.
If the return is approved:
- Refunds will be processed within 5–7 business days
- The refund amount will be credited through the original payment method used during purchase
- Processing time may vary depending on the customer’s bank or payment provider
In cases where the returned product does not meet the return eligibility criteria, the refund request may be declined.
Exchange Policy
We understand that customers may require product replacements in certain situations. Exchanges may be offered based on:
- Product availability
- Verification and approval of the issue reported
If the requested replacement product is unavailable, our team may offer:
- An alternative product option
- Store credit
- Refund, wherever applicable
Important Notes
- Customers are advised to inspect the package carefully at the time of delivery.
- Any issue related to damaged or incorrect products should be reported promptly within the specified timeframe.
- ALMADECOR reserves the right to reject return or refund requests that do not comply with the policy terms mentioned above.
Contact & Support
For any assistance regarding returns, refunds, exchanges, or order-related concerns, please contact us through the Contact Us page available on ALMADECOR.
Our support team will be happy to assist you and ensure the best possible resolution for your concern.
